Initial Consultation

The first step in the translation process is an initial consultation. This crucial phase sets the foundation for a successful and tailored translation experience. During this step, we will gather all the necessary information to understand your specific requirements and expectations. Here’s how it works:

  1. Contact and Introduce Yourself

Reach out to us via email, phone, the form on our page or social media. Provide a brief introduction including your name, organisation (if applicable) and the nature of the project. This information helps us understand your background and better assist you.

2. Project Details and Requirements.

In order to provide you with the most accurate quote and timeline, we need to grasp the scope and specifics of your translation project. Please provide us with the following details:

Source Language and Target Language: Clearly indicate the language of the original document (source language) and the language you need it translated into (target language).

Document Type and Content: Specify the type of document you need translated (e.g., legal, technical, medical, marketing), as well as any specific subject matter or industry terminology that may be relevant. This helps us assign a translator with expertise in the field.

Word Count: If possible, please provide an approximate word count or page count of the document. This information allows us to estimate the time and resources required for the translation.

Formatting and Special Instructions: We always see to specific formatting requirements in the source document.  This ensures that we deliver an end translation that meets your expectations.

3. Deadline and Delivery Preferences.

Let us know about your preferred deadline for the completed translation. This helps us determine the availability of our translators and plan our workflow accordingly. Additionally, inform us about your preferred method of delivery.

4. Confidentiality and Non-Disclosure.

If your document contains sensitive or confidential information, rest assured that we maintain strict confidentiality and adhere to non-disclosure agreements. Please inform us of any confidentiality requirements or legal considerations related to your project.

Once we receive all the necessary information from you, we will review your requirements and prepare a comprehensive quote and timeline. We will promptly get back to you with all the details, including the pricing, project timeline and any additional information.

Thank you for choosing us as your translation partner.

If you would like information from the ITI on buying translations and what to look for in your translation partner, please see their Getting It Right guide.

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